Returns & Exchanges

At Flory's Online, we want your home to feel perfect. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Log into your Flory's Online account and navigate to your order history to select the items you wish to return and obtain a Return Authorization Number.

2

Prepare the Package

Carefully pack the items in their original packaging, ensuring all hardware, assembly instructions, and protective materials are included to prevent damage during transit.

3

Affix Shipping Label

Print the prepaid shipping label provided via email and attach it securely to the outside of your box, ensuring any previous shipping labels are fully covered.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy; once our warehouse inspects the items, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing