Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What is the typical shipping timeframe for furniture and decor?
Standard delivery for home decor items takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.
Do you offer a warranty on Flory's Online products?
Yes, all our furniture pieces come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy for home textiles and accessories?
We accept returns on unused items in their original packaging within 30 days of delivery. Please note that for hygiene reasons, bedding and pillows can only be returned if the seal is unbroken.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number. You can also monitor your delivery progress by logging into your account on our website and visiting the 'Order History' section.
Are the materials used in your products eco-friendly?
Flory's Online is committed to sustainability. Many of our collections feature FSC-certified wood, organic cotton, and recycled textiles to ensure a lower environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger purchases.